Reducing Food Waste Through Personalisation

The following post is an excerpt from intouch.com’s new whitepaper – Unlock The Power Of Personalisation In Forecourt Retail. The full whitepaper can be found here.

Food waste is a large and growing issue for the retail industry.
Retailers in the UK alone create 250,000 tons of food waste per
year
.

Most grocery retailers regularly use promotions such as “Reduced
to Clear” on their products that are going out of date in the near
future. This can often be a great way for retailers to temporarily
increase sales on these specific products. Minimising the food
waste they create and the costs involved with this (both socially and
economically).

Source: Karma

Retailers manage this by sticking adhesive labels on the packaging
they wish to discount, which is not just time consuming, but also
costly when it comes to labour and printing.

Imagine a world where stock nearing its sell-by-date was
automatically promoted?

Forecourts can drastically reduce food waste by promoting various
products at precise times of the day with digital solutions. In addition,
digital solutions generate high levels of flexibility for messaging even
outside of promotions, such as COVID-19 health precautions for
customers

Increasing Operational Efficiency
When AI is integrated with promotions in order to help target
shoppers more accurately, the targeting gets smarter over time.
For example, if a promotion for a product is shown five times in
ten minutes but no sales are made, the AI model re-trains itself to
promote a different product during this time. This is done until it can
consistently promote products based on the internal and external
environment that ultimately increases the conversion ratio.

Real-time pricing, as outlined previously, allows retailers the ability
to influence demand for their products based on the internal
environment (what products are in stock, what products are close
to their sell-by date and who are the customers in the store) and
external influences (weather, time of day, time of year, nearby events,
trends on social media).

79% of retailers are investing in personalisation, the most of any
industry. This shows the importance of personalised promotion and
the ROI that retailers are seeing. When footfall in the UK is down by an average of 82% retailers must ensure they’re doing everything
in their power to get customers spending while in-store.

Retail footfall slumps to record low – British Retail Consortium

67% of consumers say it’s important for brands to automatically
adjust their content based on their current context for a real-time
personalised experience.

Many consumers are aware that reducing plastic and minimising unnecessary travel can reduce their carbon footprint, but there is less of an emphasis on the detrimental effects food waste has. Saving food from being wasted, is environmentally smarter than eliminating cars and flights.

This post was an excerpt from intouch.com’s whitepaper – Unlock The Power Of Personalisation In Forecourt Retail. The fullwhitepaper can be found here.